Please be aware of phone and text scams that attempt to obtain your financial information, such as debit card and credit card numbers, personal identification numbers, any passwords or user names used with online banking and mobile banking. Carter Federal will not contact you asking for this personal information.
If there is ever an attempt of fraud on your debit or credit card you may receive an automated call from our fraud services department. They will verify (1) that they are speaking to the cardholder (2) they will verify transactions on your account. They WILL NOT ask for pin numbers/account numbers or any personal information. If you have any questions or concerns please contact Carter Federal Credit Union at (800) 367-5026.
As part of our continuing efforts to protect our member's financial well-being, all international and overseas debit card usage will require that members notify their local branch PRIOR to travel, so their card can be activated for use.
These safety measures, effective immediately, are in place to protect our members from potential identity theft and fraudulent check card charges. Your Carter Federal Visa Check Card will NOT be available for use overseas unless we are notified prior to your international travel or deployment.
We appreciate your relationship with Carter Federal Credit Union as we continue to do everything we can to enhance your financial well-being.
If you have questions or need additional information please contact 800-367-5026.